Deming's 14 Points

Outcomes | Contract | Deming's 14 Points

Dr. W. Edwards Deming’s 14 Points of Management

Create consistency of purpose toward improvement of product and service.
Adopt the new philosophy. Refuse to accept defects.
Cease dependence on mass inspection.
End the practice of awarding business on the basis of price tag. Require suppliers to provide statistical evidence of quality.
Find problems. Continually and forever make improvements.
Institute modern methods of training on the job.
Give all employees the proper tools to do the job right.
Drive out fear so that everyone can work effectively.
Break down barriers between departments; encourage different departments to work together on problem solving.
Eliminate numerical goals, posters, and slogans that ask for new levels of productivity without providing specific improvement methods.
Eliminate work standards that prescribe numerical quotas; use statistical methods to continually improve quality and productivity.
Remove all barriers to pride in workmanship.
Provide vigorous and ongoing education and retraining.
Clearly demonstrate management commitment to the above 13 points every day.