A-Z Index of Most Commonly Requested Technology Support Services
Index A to Z is a list of the most commonly used technology support services provided by Information Technology Services and other departments at Cal Poly. The list is organized alphabetically and, if relevant, cross-references related materials. If you cannot locate the service you need in this list, or if you have suggestions for additional items, please contact its@calpoly.edu. If appropriate, ITS will update this listing. Should you need further assistance, please contact the Service Desk at (805) 756-7000 or email them at servicedesk@calpoly.edu.
- Accessibility (Adaptive Technology)
- Accounts
- Advancement Network
- Alumni E-mail Forwarding
- Anti-virus Information
- Audio Conferencing
- Calendar (Oracle)
- Cellular Telephone Service (faculty, staff and departments)
- Cellular Telephone Service (students)
- CISCO Clean Access
- Class Email Distribution Lists - Provides faculty members, and their students, automatically generated email distribution lists for their classes.
- CMS (PeopleSoft)
- CMS Support (PeopleSoft)
- Colocation Services - Backup/restore services, colocation area, SAN (Storage Area Network) and managed firewall.
- Computer Accounts
- Computing Labs, On-Campus General Access Labs
- Computer Purchases (Personal)
- Computer Purchases (Campus)
- Computer Sales, On-Campus - Computing systems, software, peripherals, accessories, PDAs, etc.
- Computer Virus or Anti-virus Information
- Computer Training
- Data Request Form (Ad Hoc Inquiries) - Form for departments to request data warehouse data (such as email address) for students, employees, or other campus groups for ad hoc (i.e., one-time) uses.
- Data Warehouse (PolyData) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
- Directory Information
- Distance Learning Courses
- Distribution Lists (Email Clients)
- Email - Clients, setup, configuration, login, policies, Spam, mass mails and more.
- Equipment Checkout
- Events, Master Calendar
- Faculty Consulting Services (Technology and Learning Services)
- Forms (Computing)
- Forms (Telephone)
- Forwarding Email
- Grid Computing - Provides a High Performance Computation Cluster (HPCC) for research use by Cal Poly faculty members.
- Human Capital Management (HCM) - CMS - PeopleSoft
- Help (Service Desk)
- High Performance (Grid) Computing
- Index A-Z (Cal Poly)
- Information Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
- IP Addresses - Requests or changes.
- Instructional Design (Technology and Learning Services)
- Keyserver Software - The KeyServer program is Cal Poly's solution to licensing restrictions imposed by copyright law, with the software publisher's permission it is possible for Cal Poly to distribute unlimited copies of a piece of software as long as licenses in use never exceeds the number of licenses we purchased.
- Mass Mail
- Media Disposal - Disks, tapes, CDs and DVDs.
- Media Duplication - Copy CDs and DVDs in bulk quantities.
- Media Library - Videotapes and other media are available through Polycat at the Robert E. Kennedy Library.
- Media Presentation Equipment, Facilities and Services
- Mobile Computing
- Mustang Wireless
- MyCalPoly Portal
- MyCalPoly Portal Support FAQ’s
- Network Services - Network support, domain name service, pinhole, firewalls, DHCP, wireless and data network ports.
- Passwords - New, changes, verify, reset, and more.
- Personal Web Page Setup
- PDA (Personal Digital Assistants)
- PeopleSoft (CMS)
- PeopleSoft Support
- Policies (Information Security)
- PolyCard (campus ID one card services) - Used for meal plans, Campus Express Club, Rec Center Access, Library privileges, bus transportation, Health Center, laser printing and more.
- Polycat - Cal Poly’s Online Library Catalog
- PolyData (Data Warehouse) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
- Portal
- Printing (PolyCard)
- Printing (Specialty)
- RESNET - Cal Poly residential housing networking information and assistance (for on-campus residents only).
- Responsible Use Policy
- Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
- Service Desk
- Service Request System (trouble ticket request)
- Smart Classrooms
- Software - Support, site licensing, KeyServer and more.
- SPAM Email Information
- Spyware Information
- SSL Certification
- System Status Information - See System Status Announcements on the MyCalPoly Portal technology tab.
- Survey Tools - Coming soon.
- Telecommuting
- Telephone Services, On-Campus
- Telephone Directory (Printable)
- Telephone Directory (Searchable on-line) - Lookup Cal Poly Portal Directory information for phone numbers for faculty, staff, students and departments.
- Training
- Web Resources - Help with creating your web pages: templates, style recommendations, Cal Poly identity, making your pages accessible for the disabled, and more.
- Web Conferencing
- Web Search (Cal Poly)
- Wireless (Mustang Wireless)
- Workstation Program