The Team

The team implementing the new Hewlett-Packard UNIX™ system is composed of components from both Cal Poly and Hewlett-Packard. These component are described in the following sections.

The Cal Poly team is represented by several groups.

UNIX™ Systems Support

The group providing the greatest amount of manpower on the project is the UNIX™ Systems Support Group shown below.

Figure 1: The Cal Poly UNIX™ Systems Support Group. Pictured are (L-R back row) Bob Bojorquez (Cal Poly Project Leader), Alpha Watkins, Jeff Koepp, Alice Brooks, Kelly Quiros, (front row) Long Nguyen and Andrew Tei..

This part of the team provides system installation, configuration, management, trouble-shooting, and a host of additional functions. They are also the team that support the operating system on the current AIX system.

Instructional Applications Support

The Cal Poly Instructional Applications Support group provides input into the planning process on behalf of the major end customer, the academic process.

Figure 2: Cal Poly Instructional Applications Support. Pictured are (L-R) D. Marc Stearman, Peggy Rodriguez and George Westlund.

Figure 3: Cal Poly Instructional Applications Support Student Assistant S. Fouzi Husaini.

This part of the team provides application planning, in-depth user support, consults with the systems group on system planning based on application needs, and is the primary contact point for the user community.

Network Administration

Network Administration will be providing the necessary network management and connectivity to the campus network.

User Support Services - PC-LAN Support

The PC-LAN Support group within User Support Services has a staff memeber who is working on the implementation of the OpenMail/OpenTime products.

User Support Services - HELP Desk

The Help Desk group within User Support Services provides input based on their interactions with the User Community in the areas of Account Management and Initial user contact via telephone or walk-ins.

Figure 4: The Help Desk portion of the team. Pictured (L-R) Anita West and Lucy Urrutia.

HP Team is composed of several support groups as outlined in the following sections.

Business Administration

These are the people who monitor and bill our account.

Hardware Support

This is the group that comes out and fixes hardware problems that we report via the Response Center.

Response Center Support

This is the group that we report hardware and software problems to and they, in-turn, route them to the appropriate HP group.

Software Support

This is the group that deals with software bug issues. This group is also providing additional services as part of the contract which includes knowledge transfer to our staff during the setup of the initial machines.

Support Sales

This is the office which deals with after purchase sales of support services.

Systems and Server Sales

This is the local HP account manager for Cal Poly.

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