Services
Requests for Maintenance and/or Repairs
All requests for maintenance in the Residence Halls and Apartments are submitted through Housing & Business Services, with the exception of internet access problems which should be submitted through the ResNet office (http://resnet.calpoly.edu/). Office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday, and our phone number is (805) 756-1587. Please submit any problems or requests to this phone number.
Barbecues
Stationary barbecues are located in the patio area of each of South Mountain Hall.
There are three large, portable barbecues that can be checked out for special events. Call the Housing & Business Services office (756-1587) to confirm availability. The large barbecues can be reserved by processing an Event Authorization form through Residential Life & Education. Event Authorization forms may be obtained at your hall or apartment front desk, from your Coordinator of Student Development (CSD), or from the Residential Life & Education office. Please reserve at least five (5) days in advance to allow for scheduling and delivery.
Cable Television
Residence Halls and Apartments: Cable services are provided to the TV lounges and all residence hall student rooms through an agreement between Housing & Business Services and Charter Communications. In the apartments, there is one cable connection in the living area and one cable connection in each bedroom.
Expanded Cable Service is provided to the residents at no additional cost. There is no longer the option for students to subscribe to premium services.
The TV Lounges and CSD apartments have "Expanded Basic Cable." This does not include any of the movie channels.
| Channel Number | Channel Name |
|---|---|
| 3 | KEYT-TV - ABC |
| 4 | KSBY - NBC |
| 5 | KCOY-TV - CBS |
| 6 | KKFX - FOX |
| 7 | Local Access |
| 8 | PBS |
| 9 | WB |
| 10 | CNN |
| 11 | FOX News |
| 12 | MSNBC |
| 13 | Discovery Channel |
| 14 | Learning Channel |
| 15 | A&E |
| 16 | History Channel |
| 17 | Bravo |
| 18 | SCI-FI Channel |
| 19 | Comedy Channel |
| 20 | Cartoon Network |
| 21 | Disney |
| 22 | MTV |
| 23 | VH-1 |
| 24 | E! Entertainment TV |
| 25 | Lifetime |
| 26 | TBS |
| 27 | TNT |
| 28 | Black Entertainment Network |
| 29 | USA Network |
| 30 | ESPN |
| 31 | ESPN 2 |
| 32 | Fox Sports West |
| 33 | Spike TV |
| 34 | FX |
| 35 | Food Network |
| 36 | ABC Family |
| 37 | HBO |
| 38 | HBO 2 |
| 39 | HBO 3 |
Computer Network Connectivity
Each student room has high-speed connection to the Cal Poly data network and the Internet. Computers must have a 10/100Base-T Ethernet card installed.
Students must bring their own network cable to connect their computer to the assigned in-room data wall jack.
Custodial Staff
The Housing & Business Services Custodial Staff are the reason Cal Poly residence halls and apartments are clean and well maintained. They are responsible to keep the facilities clean and sanitary for the residents. The custodians are kept busy eight hours a day, five days a week, as well as sixteen hours for the weekend crew. Their duties include scrubbing, vacuuming, sweeping, dusting, shampooing, and other essential tasks that are hard work.
The custodians must work harder and longer when residents do not pick up after themselves. They must clean up excess messes and still complete their regular duties. In situations such as these, charges will be assessed. Spilled popcorn and drinks in hallways and lounges, stacked furniture, or a trashed lounge can be expensive.
Guest Apartment
Housing and Business Services manages the Poly Canyon Village Guest Apartment, which is available to accommodate guests of the University. Amenities include a fully furnished three-bedroom apartment: One bedroom with one queen bed and two bedrooms with one twin bed in each, two bathrooms, dining area, fully equipped kitchen, and a living area with television, VCR/DVD.
If you are interested in receiving additional information or would like to schedule a tour of the apartment, please contact Janis Eto in the Housing and Business Services office at (805)756-1586 or e-mail jeto@calpoly.edu.
Key Services
Housing & Business Services provides all key control and tracking for the residence halls and apartments, including programming of the electronic locks in the apartments.
Laundry Services Information
Electronic "debit card" operated washers and dryers are located throughout the University Housing facilities. Each resident will be issued a laundry card during check-in. Dollar value may be added to the card at the "Add Value" stations located in the first floor lobby of each South Mountain Hall, in the main lounge of Sierra Madre and Yosemite Halls and the Laundry Rooms at Cerro Vista.
Credit may be added in increments of $5, $10, or $20, up to a total value of $50. Once value is added to the card, it is the same as cash. Refunds will not be made for lost cards or cards that have value remaining when residents checkout.The laundry cards are the property of the University and must be returned upon checkout. There will be a charge for lost or damaged cards.
To operate the laundry machines, insert the card in the washer or dryer card reader and carefully follow the instruction prompts. The value of the wash or dry will automatically be deducted from the laundry card. Notify the front desk staff if a machine malfunction occurs or the card fails. A new card will be issued or a machine repair will be requested.
The University assumes no responsibility for items left in laundry rooms. Clothing left in machines overnight will be collected and stored as lost and found at the front desk.
Recreation Equipment/Supplies
Billiard, foosball, and ping pong tables are provided in the lounges in South Mountain, Sierra Madre and Yosemite Hall, as well as the Cerro Vista Community building for the enjoyment of the residents. Each front desk is equipped with billiard cues and a rack, set of cue balls and tray, chalk; foosball balls; ping-pong paddles and balls; volleyball net and ball; football, basketball, soccer ball; and baseball bats and balls.
New recreational equipment will be delivered to the front desks prior to Fall Quarter opening. Housing & Business Services maintains the tables and equipment; report any problems and request replacement items through a Service Request or call the office.
Do not move the billiard tables; the slate will crack if the tables are not moved with extreme caution; the cost to repair is approximately $250.00. If you need the table moved from its normal location, prepare and submit an Event Authorization form.
Recycling
Housing & Business Services coordinates all recycle efforts for the residence halls and apartments. Recycling bins are located outside of each building for co-mingled aluminum, plastic, glass, and paper. Recycling is good for the environment and helps reduce the amount of trash removed from the campus to our local landfill.
Trash Pickup Schedule
Trash is picked up daily Monday through Saturday after 9:00 a.m.